Online Booking Service:

Please ensure that you book the correct service that you wish to have. The reason this is important is because if you change your mind once you arrive at the salon and choose a different service that requires more time, the technician may not have the available time in their schedule to accommodate you.

No Shows:

Our salon is committed to providing a pleasurable experience. Unfortunately, when one customer fails to show up without giving notice, they prevent another client from booking an appointment. If you have 2 no shows noted on your profile. Your account may be blocked and you will not be able to book online appointments.

Late arrivals:

We kindly ask that you arrive on time for your appointment. Our technicians try to stay on schedule for the benefit of all our clients. If one person is late, the rest of that technician’s schedule for the rest of the day will be affected. If you are more than 10 minutes late for your appointment, your technician may not be available and you may need to wait for the next available technician.

Cancellations:

We kindly ask if possible to provide 24 hour notice for any cancellation but at the very least 3 hours. This will allow another client to book that time slot.

Appointments:      

Although we make every effort to see every client at their scheduled time, there may be times where you will experience a slight delay. Your appointment DOES NOT GURANTEE that you will be seen exactly at your appointment time. Sometimes technicians experience unexpected or unforeseen or unavoidable delays. We please ask for your understanding in this matter. We will make every effort to adhere to our scheduled appointments.

Price Policy:

Please note there may be an additional charge beyond the cost of a regular service. For example, if you request nail shaping, cutting, fixing or a design there may be an additional charge. Please consult with your technician before the service is started if you have any questions regarding our pricing policy.

Additionally, please note that if you decide to change your nail polish color once your technician has finished, an extra polish change fee will apply. Please check your color after the first nail is done to ensure you are satisfied with the color.

Right To Refuse:

Please, be aware that under circumstances, our team members may refuse service. We can do so if the person in question:

• Has health issues that may affect or be affected by the service
• Has purposely hidden information that should be made available to the technician prior to rendering services
• Behaves improperly, abusive and/or is intoxicated

Food Policy:

To maintain a clean and pleasant atmosphere we kindly ask our clients to refrain from bringing outside food into the salon.

Guaranteed Services:

At Ania Nailbar & Lash, we provide a limited 5 day guarantee to ensure our clients satisfaction.

Our five day guaranteed policy will cover you for the incidents below at no additional charge.

• If your Gel polish is chipping or peeling, we will do a touch-up or re-polish depending on the situation or condition.
• If your New Set of Acrylic or dip powder nails are chipped, lifted, or broken, we will repair it to achieve your satisfaction.

For refill services, we cannot guarantee the results if the original set was not done at our salon.